The Grugq has written an excellent essay on how the Russian cybercriminal gang FIN7 operates. An excerpt:
The secret of FIN7’s success is their operational art of cyber crime. They managed their resources and operations effectively, allowing them to successfully attack and exploit hundreds of victim organizations. FIN7 was not the most elite hacker group, but they developed a number of fascinating innovations. Looking at the process triangle (people, process, technology), their technology wasn’t sophisticated, but their people management and business processes were.
Their business… is crime! And every business needs business goals, so I wrote a mock FIN7 mission statement:
Our mission is to proactively leverage existing long-term, high-impact growth strategies so that we may deliver the kind of results on the bottom line that our investors expect and deserve.
How does FIN7 actualize this vision? This is CrimeOps:
Repeatable business process
CrimeBosses manage workers, projects, data and money.
CrimeBosses don’t manage technical innovation. They use incremental improvement to TTP to remain effective, but no more
Frontline workers don’t need to innovate (because the process is repeatable)
Read more: schneier.com